A Friendly Voice: The Accutome Commitment to Quality Customer Service

Whenever a purchase is made, the buyer expects that the seller will be available for questions and be able to provide some level of product insight. The simple ‘customer service’ dynamic can be the difference between a below average experience, and something fantastic. That’s why we strive to make your interactions with Accutome as helpful and professional as possible.

Revered psychologist Angela Duckworth once remarked, “Enthusiasm is common. Endurance is rare.” We agree. After 40 years of serving the Ophthalmological community, we have developed a deep appreciation for the importance of genuine customer assistance and care. That is why we are more than a vendor; we are a partner.

Accutome’s company culture is designed around creating an incredible customer experience. From the moment you purchase an Accutome product, you can count on our being there to help answer questions, educate you on the features, and listen to any concerns.

When you call us, a live person will be there to pick up your call. Our friendly customer care team can help direct your call to the appropriate party and is trained to provide exceptional assistance. Our Diagnostic Specialists are also available to train you on equipment usage, both in-person and remotely. The Accutome team will also follow up on new purchases to make sure that everything is functioning like clockwork.

Ophthalmological tools and equipment can be very important investments for a facility. When your patients and reputation are on the line, there is nothing more important than trust. You can trust Accutome because we have been helping businesses succeed for decades. We have the infrastructure to meet the largest and most complex orders, and the experts and personnel to handle everything else. Just take it from our customers:

“You guys have been so great and such a pleasure to work with time after time. I always will do my best to send business your way. At the GEM meeting, I will be seeing several people and I will spread the word. Thanks for all you do to make my job easier and my budget spread farther…slim though it may be at times!”

Greta Edwards, COT – Thomas Eye Group

“I am Prof. V. Srinivasan of Aravind Eye Hospital, Madurai, India. My interest is instruments maintenance in eye care. I get opportunities to go to different countries to run short-term instruments maintenance courses to help hospitals in care, maintenance and repair of their instruments. Recently I was at Kismu, Kenya and during that course, my team came across a B-Scan unit that they could not install for many months. On my suggestion, they contacted you through the internet and the instrument was fixed. After you did it online I wanted to thank you but before I could say “thank you” to you the internet connection got terminated. I am now back in India and I am taking the time to write to people who were of help to me during the program. Thanks, Srinivasan”

Prof. V. Srinivasan – Aravind Eye Hospital, Madurai, India

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